Welcome to Tock Luxe Store (tockluxe.com), your premier destination for exquisite Swiss timepieces. These Terms and Conditions govern your use of our website and purchases. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you limited permission to access and make personal use of our website. All content, including logos, product images, and descriptions, are the intellectual property of Tock Luxe Store and protected by international copyright laws.

1.2 Prohibited Actions

You agree not to:

  • Reproduce, duplicate, or resell our products or content without authorization
  • Use our site for any unlawful purpose
  • Interfere with site security or functionality
  • Use automated systems to extract data from our site

2. Product Information

2.1 Product Range

We specialize in high-quality Swiss watches including:

  • Automatic and quartz movements
  • Men’s and women’s collections
  • Sports and luxury timepieces

2.2 Accuracy of Information

While we strive for accuracy, product images may vary slightly due to lighting and device displays. Technical specifications are provided by manufacturers and subject to change without notice.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion. Orders are confirmed via email once payment is verified.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to currency fluctuations or supplier changes. Sales tax (where applicable) will be added during checkout.

4. Shipping Policy

4.1 Shipping Options

We ship worldwide (excluding certain remote areas in Asia) via:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

All orders are processed within 1-2 business days. Delivery times are estimates and not guaranteed.

4.2 International Orders

Customers are responsible for:

  • Any customs duties, taxes, or import fees
  • Providing accurate delivery information

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for items in original, unworn condition with all packaging and documentation intact. Non-returnable items include:

  • Watches with adjusted bracelet links
  • Items showing signs of wear
  • Custom or special order pieces

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Receive return authorization and instructions
  3. Ship items to our Nashville facility

Refunds are issued within 5-7 business days after inspection. Original shipping fees are non-refundable.

5.3 Exchanges

Exchanges are subject to availability. Price differences will be adjusted accordingly. Customers are responsible for return shipping unless the item is defective.

6. Customer Responsibilities

As our valued customer, you agree to:

  • Provide accurate personal and payment information
  • Inspect products upon delivery and report damages within 48 hours
  • Comply with all applicable laws regarding product use
  • Use products only as intended by the manufacturer

7. Warranty and Liability

7.1 Product Warranty

All watches include manufacturer’s warranty as specified in product documentation. This warranty covers manufacturing defects but not damage from misuse.

7.2 Limitation of Liability

Tock Luxe Store shall not be liable for:

  • Consequential or incidental damages
  • Delays beyond our reasonable control
  • Incorrect product use
  • Third-party actions

Our maximum liability is limited to the purchase price of the product.

8. General Provisions

8.1 Governing Law

These terms are governed by Tennessee law. Any disputes shall be resolved in Nashville courts.

8.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

For questions, contact:

Tock Luxe Store
520 Farm Meadow Drive
Nashville, TN 37209
United States
Email: [email protected]

Thank you for choosing Tock Luxe Store. We appreciate the opportunity to serve you with Swiss precision and care.