At Tock Luxe Store (“we,” “us,” or “our”), we understand that your privacy is as important as the precision of our Swiss timepieces. This Privacy Policy outlines how we collect, use, protect, and share information gathered through our website www.tockluxe.com. By accessing our site, you consent to the data practices described in this policy.

1. Information We Collect

In our pursuit to deliver an exceptional luxury shopping experience, we collect:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address when you make a purchase or create an account.
  • Payment Information: Credit card details processed securely through PCI-compliant gateways (never stored on our servers).
  • Technical Data: IP address, browser type, device information, and usage data through cookies and similar technologies.
  • Preferences: Watch styles (automatic, quartz, sports, Swiss-made) and collections (men’s/women’s) you interact with.

2. How We Use Your Information

We handle your data with the same precision as our watchmakers handle movements:

  • Process transactions for our luxury timepieces and provide order confirmations
  • Deliver personalized service and product recommendations based on your preferences
  • Improve our website functionality and user experience
  • Communicate about orders, promotions, and exclusive collections (with your consent)
  • Prevent fraud and enhance security measures
  • Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

Like the intricate gears of a fine watch, we work with trusted partners only when necessary:

  • Payment Processors: Visa, MasterCard, JCB, and PayPal to securely complete transactions
  • Shipping Providers: To deliver your premium timepieces worldwide (excluding certain Asian and remote regions)
  • Service Providers: For website hosting, analytics, and marketing services under strict confidentiality
  • Legal Requirements: When required by law or to protect our rights and safety

We never sell your personal information to third parties.

4. Data Storage and Security

We protect your information with Swiss precision:

  • All data is stored on secure servers with industry-standard encryption
  • Payment details are processed through PCI-DSS compliant gateways and never stored
  • Implementation of end-to-end encryption for all data transmissions
  • 24/7 fraud monitoring systems to detect suspicious activity
  • Regular security audits to maintain the highest protection standards

5. Your Rights and Choices

You maintain control over your personal information:

  • Access & Correction: Request to view or update your personal data
  • Deletion: Ask us to delete your information, subject to legal requirements
  • Marketing Preferences: Opt-out of promotional communications at any time
  • Data Portability: Request a copy of your data in a machine-readable format

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies – small data files that enhance your browsing experience:

  • Essential Cookies: Necessary for secure checkout and account functions
  • Performance Cookies: Help us improve site functionality
  • Preference Cookies: Remember your watch style preferences
  • Marketing Cookies: Show relevant ads (with your consent)

You can manage cookie preferences through your browser settings or our cookie consent tool.

7. International Data Transfers

As a global retailer of Swiss watches, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through standard contractual clauses or other approved mechanisms.

8. Children’s Privacy

Our luxury timepieces and services are directed to adults. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

9. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us

For any privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer:

Tock Luxe Store
Attn: Privacy Officer
520 Farm Meadow Drive
Nashville, TN 37209
United States
Email: [email protected]

Thank you for entrusting Tock Luxe with your personal information. We value your privacy as much as we value the craftsmanship of our timepieces.