Welcome to Tock Luxe’s FAQ section. We’ve compiled answers to the most common questions about our luxury watches, shipping policies, returns, and more. Should you need further assistance, our customer service team is always ready to help at [email protected].

About Tock Luxe

Who is Tock Luxe’s target customer?
Tock Luxe caters to discerning watch enthusiasts who appreciate Swiss craftsmanship and premium timepieces. Our collections appeal to both men and women seeking automatic, quartz, and sports watches that combine luxury with functionality.
What defines Tock Luxe’s store style?
Our store embodies sophisticated minimalism with a focus on premium quality. We curate our collections to reflect timeless elegance, offering watches that are as much about precision engineering as they are about making a statement.

Product Questions

What types of watches do you offer?
Our collection includes:
  • Automatic Watches – Self-winding mechanical timepieces
  • Quartz Watches – Battery-powered precision
  • Sports Watches – Durable, functional designs
  • Swiss Watches – Premium craftsmanship
  • Curated selections for both Men and Women
Are your watches authentic?
Absolutely. Every timepiece in our collection is 100% authentic and sourced directly from authorized dealers. We stand behind the quality and authenticity of all our products.
Do you offer warranty on your watches?
Yes, all our watches come with manufacturer warranties. The specific terms vary by brand and are included with your purchase documentation.

Shipping & Delivery

Where do you ship?
We offer global delivery to most countries worldwide, excluding certain remote areas in Asia and other locations. During checkout, our system will automatically confirm if we can deliver to your address.
What are my shipping options?
We provide two shipping methods:
  1. Standard Shipping ($12.95) via DHL or FedEx with door-to-door tracking (10-15 business days after dispatch)
  2. Free Shipping via EMS for orders over $50 (15-25 business days after dispatch)
All orders are processed within 1-2 business days.
How are watches packaged for shipping?
Each Tock Luxe timepiece is prepared with meticulous attention:
  • Expert packaging to ensure pristine condition
  • Discreet exterior for security
  • All necessary documentation and care instructions
  • Customs-friendly paperwork for international shipments
Can I track my order?
Yes, both shipping methods include tracking. For Standard Shipping, you’ll receive door-to-door tracking, while Free Shipping includes basic tracking services.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Watches must be in original, unworn condition with all packaging and documentation.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll provide return instructions and address any questions you may have.
Are there any items that can’t be returned?
For hygiene reasons, watches that show signs of wear or have had their protective stickers removed cannot be returned. All original packaging and documentation must be included.

Payment & Security

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are processed securely through our PCI-compliant payment gateway.
Do you charge sales tax?
Sales tax is applied based on your shipping destination and local regulations. Any applicable taxes will be clearly displayed during checkout.

Customer Service

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We strive to respond to all inquiries within 24 hours.
What are your business hours?
Our customer service operates Monday through Friday, 9:00 AM to 5:00 PM CST. Emails received outside these hours will be addressed the next business day.
Where is Tock Luxe located?
Our headquarters is located at:
520 Farm Meadow Drive, Nashville, US 37209

We hope this FAQ has answered your questions about Tock Luxe. If you need further assistance or have specific inquiries about our luxury timepieces, please don’t hesitate to reach out. At Tock Luxe, we’re committed to delivering not just exceptional watches, but an outstanding customer experience that matches the quality of our products.